Quality management was incorporated into project management in the late 1980s or the early 1990s. No one can argue against the fact that project management is now quality-focused. Everyone appreciates “quality” project delivery over just completing projects.
These days, project management is seeing a rise in the use of essential quality management concepts including kaizen, value added management, and quality improvement. In order to guarantee the standard of quality in projects, a great number of firms are heavily investing in quality management personnel.
Using Six Sigma or lean implementation, projects are guaranteed to have no defects. All projects aim for continuous improvement and error eradication, so quality management has become a crucial component of project management. In reality, the PMBOK Guide defines project quality management as a knowledge area of project management. Let’s look at the quality management procedures used in a project in this post. Here is a review of numerous project management-related aspects of quality management.
Quality Management: What Is It?
As the name says, quality management is all about controlling the quality of services. The aim of project management is to achieve the desired quality. The project’s execution should guarantee quality control. Here, maintaining consistency in quality across projects is regarded as quality rather than constantly referring to perfection and high-quality services. The project’s stakeholders, owners, and clients decide how high of a standard to maintain. Additionally, organisational principles and values are used to set quality standards. A project includes a quality management process for quality planning, quality assurance, and quality control.
Qualities that must be upheld in project management
The stakeholders in a project define the qualities of the product. Performance, functionality, applicability, reliability, consistency, and more are some of the most prevalent qualities. The quality levels in these words are calculated in accordance with project and organisational standards. All phases of a project, from planning to execution, should be evaluated against quality standards. In order to guarantee the appropriate quality features in project deliveries, other factors like computers, project equipment, teams, etc., also matter. As a result, quality management needs to be implemented at all stages of a project.
What stages of quality management are there?
The three phases of quality management are commonly Quality Planning, Quality Assurance, and Quality Control.
Planning for quality: This is where the quality plan is made. A quality plan is no exception to the rule that every plan needs to have a desired target or goal. All project stakeholders should be made aware of the quality management objective. The steps to guarantee the level of standard should be developed after the aim has been specified. How will the needs of the clients be met? What standard of quality do the stakeholders anticipate? How can one tell if the project’s quality measures will be successful? Tasks should be assigned to the appropriate team members and a quality plan should be started after all the answers to these questions are known.
The process of quality assurance follows a project throughout its entire lifecycle. The main goal of quality assurance is to determine whether a project is headed in the direction of providing excellent services. If every aspect of quality is present, the quality strategy can move forward successfully. The appropriate steps and remedial actions should be determined when quality goals are not met or are not being worked toward. The step of quality assurance also includes making sure corrective actions are taken.
Quality Control: To assure quality standards, operational approaches are applied in this situation. Corrective measures should be used whenever a quality issue emerges or the quality plan is not carried out as intended. Monitoring project outcomes and delivery requires determining whether or not they achieve the expected results. Alternative measures should be taken if not.
This is how project management quality management is ensured. The steps of quality management are followed while projects are worked on to provide the desired results. As a result, it guarantees quality standards, which are essential in the field of project management today.