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ITIL ® 4 Specialist: Create, Deliver and Support Certification Training
Course Content
Understand the concepts and challenges relating to the following across the service value system
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Organisational structure
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Integrated/collaborative teams
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Team capabilities, roles, competencies
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Team culture and differences
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Working to a customer-orientated mindset
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Employee satisfaction management
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The value of positive communications
Understand how to use a ‘shift left’ approach
Know how to plan and manage resources in the service value system
Understand the use and value of information and technology across the service value system
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service
Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support
Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including
Understand the use and value of the following across the service value system
About Course
The ITIL® 4 Specialist: Create, Deliver and Support certification focuses on equipping IT professionals with skills to integrate service management practices across the ITIL service value system. It covers service management best practices in creating, delivering, and supporting services, emphasizing collaboration, automation, and continual improvement. This certification is ideal for IT service managers, practitioners, and aspiring professionals involved in service design, deployment, and ongoing support. It validates expertise in optimizing service delivery processes, enhancing customer satisfaction, and ensuring alignment of IT services with business needs, essential for driving organizational efficiency and effectiveness in service management.
