Certified Manager of Quality/Organizational Excellence (CMQ/OE) Training
About Course
The Certified Manager of Quality/Organizational Excellence (CMQ/OE), offered by the American Society for Quality (ASQ), is designed for professionals overseeing quality management systems and organizational excellence initiatives. CMQ/OE validates competence in quality principles, strategic planning, leadership, and performance improvement methodologies like Six Sigma and Lean. Holders of CMQ/OE demonstrate proficiency in managing quality processes, driving continuous improvement, and aligning organizational goals with customer expectations. This certification enhances career opportunities by confirming skills in ensuring organizational efficiency, customer satisfaction, and sustainable business success through effective quality management practices and leadership in diverse industries and organizational contexts.
Course Content
Section I – Leadership
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Course Introduction
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Quality Gurus Inc Certificate, Digital Badge, PMI PDUs, SHRM PDCs (Optional)
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1A Organizational Structures Part 1
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1A Organizational Structures Part 2
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1B1 Competencies of Leaders
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1B1 Situational Leadership Part 1
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1B1 Situational Leadership Part 2
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1B1 Transformational Leadership
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1B1 Emotional Intelligence
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1B2 Roles and Responsibilities of Managers
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1B3 Why to Change?
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1B3 Lewins Change Management Model
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1B3 Kotter Change Management Model
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1B3 Four Change Management Tools
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1B3 Change Effectiveness
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1B3 Organizational Culture
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1B4 Abraham Maslow’s Motivation Theory
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1B4 Herzberg’w Two-factor Motivation Theory
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1B4. Douglas McGregor’s Motivation Theory X and Y
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1B4. Negotiation
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1B4. Conflict Resolution
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1B4. Critical Thinking
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1B5. Empowerment
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1C1. Types of Teams
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1C2. Stages of Team Development
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1C3. Team-building Techniques
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1C4. Team Roles and Responsibilities
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1C4. Team Dynamics – Part 1
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1C4. Team Dynamics – Part 2
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1C5. Team Performance and Evaluation
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1D. ASQ Code of Ethics
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Download Section 1 Slides
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Quiz – Section 1 Leadership
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Leadership – Assignment
Section II – Strategic Plan Development and Deployment
Section III – Management Elements
Section IV – Quality Management Tools
Section V – Customer-Focused Organizations
Section VI – Supply Chain Management
Section VII – Training and Development
Bonus Section
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