ACP-115: Jira Service Management Administration Training
About Course
The ACP-115: Jira Service Management Administration certification, offered by Atlassian, validates expertise in managing and configuring Jira Service Management (JSM) environments. This certification is designed for administrators responsible for setting up and maintaining JSM projects. The exam covers key areas such as configuring service projects, managing request types, setting up SLAs, automating workflows, and ensuring effective incident, problem, and change management. Earning the ACP-115 demonstrates advanced skills in optimizing JSM for efficient service delivery and customer satisfaction. This certification enhances career opportunities by recognizing professionals capable of managing comprehensive service management solutions, ensuring robust support and operations within organizations.
Course Content
Module 1-Introduction to the Course
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Introduction and Overview of the Course
QA Basics
Project Introduction, Requirement Analysis, Jira Installation, Agile Process
Module 2-Introduction of Jira, User Stories, Defect etc
Module 3-Test Cases, Test Plan Creation
Module 4-Lets do testing
Module 5-Writing Defects, Defects Life Cycle
Module 6-Different Types of Testing, Different Types of Environment, Release Process
Module 7-API Testing
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