Certified Implementation Specialist – IT Service Management certification
About Course
The Certified Implementation Specialist – IT Service Management certification validates expertise in implementing IT service management (ITSM) solutions, typically focusing on platforms like ServiceNow or similar frameworks. Holders demonstrate proficiency in configuring ITSM processes, improving service delivery, and aligning IT services with business objectives. This certification is crucial for IT professionals aiming to optimize service management practices, enhance operational efficiency, and ensure effective IT service delivery across organizations, making them valuable assets in roles such as IT service managers, consultants, or administrators.
Course Content
Module 1- Baseline Application Functionality
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Basic and advanced features in baseline installation of the current release
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Functionality and features added or changed in the current release
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State model and default process flow
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Basic and advanced operations performed by users and the system
Module 2- Architecture and Security
Module 3- Business Cases / Use Cases
Module 4- Proven Practices for Implementation
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