Certified Quality Improvement Associate (CQIA) Training

About Course

The Certified Quality Improvement Associate (CQIA) certification, offered by the American Society for Quality (ASQ), is designed for professionals involved in quality improvement initiatives across various industries. It validates knowledge in quality concepts and tools such as statistical process control, quality management systems, and continuous improvement methodologies like Six Sigma and Lean. CQIA holders demonstrate competence in analyzing processes, identifying opportunities for improvement, and implementing quality enhancements. This certification enhances career prospects by confirming proficiency in ensuring organizational quality standards, driving efficiency, and fostering a culture of continuous improvement to meet customer expectations and organizational goals effectively.

Course Content

Section 1 – Quality Basics

ASQ CQIA Exam – Introduction
1A1 and 1A2 Quality Plan and Quality Definitions
1A3 Quality Systems
1A4 Organizational Culture
1A4 Change Management
1A5 Employee Involvement and Empowerment
1A6 Systems and Processes
1A7 Variation
1A8 Standardization
Section 1 Quiz 1 Terms, Concepts, and Principles
1B Benefits of Quality
1C Foundations of Quality – Quality Guru Walter Shewhart
1C Foundations of Quality – Quality Guru Edwards Deming Part 1
1C Deming’s 14 Principles of Management Part 1
1C Deming’s 14 Principles of Management Part 2
1C Deming’s 14 Principles of Management Part 3
1C Deming’s 14 Principles of Management Part 4
1C Deming’s 14 Principles of Management Part 5
1C Foundations of Quality – Quality Guru Joseph Juran
1C Foundations of Quality – Quality Guru Kaoru Ishikawa
1C Foundations of Quality – Quality Guru Philip Crosby
1C Foundations of Quality – Quality Guru Armand Feigenbaum
Section 1Quiz 2 Foundation and Benefits of Quality
Download Section 1 Slides

Section 2 – Team Basics

2A1 Team Purpose
2A2 Team Types
2A3 Value of Teams
2B Team Roles and Responsibilities
2C1 Initiating Teams
2C2 Selecting Team Members
2C3 Team Stages
2C4 Team Conflict – Part 1
2C4 Team Conflict – Part 2
2C5 Team Decision Making – Introduction
2C5 Team Decision Making – Brainstorming
2C5 Team Decision Making – Nominal Group Technique (NGT)
2C5 Team Decision Making – Multivoting
Section 2 Quiz 1 Team Basics
Download Section 2 Slides

Section 3 – Continuous Improvement Techniques

3A1 Six Sigma concepts and tools
3A2 Lean concepts and tools – Introduction
3A2 Lean – Setup Reduction (SUR / SMED)
3A2 Lean – Kanban and Just-in-time (JIT)
3A2 Lean – Kaizen
3A2 Lean – 5S
3A2 Lean – Value Stream Mapping (VSM)
3A2 Lean – Poka-yoke (Error proofing)
3A3 Benchmarking
3A4 Incremental and Breakthrough Improvement
Section 3 Quiz 1 Process Improvement
3B1 and 2 Improvement Techniques – Brainstorming and PDCA Cycle
3B3 Affinity Diagrams
3B4 Cost of Poor Quality (COPQ)
3B5 Internal Audits
Section 3 Quiz 2 Improvement Techniques
3C Improvement Tools – Cause and effect diagrams
3C Flowcharts
3C Checksheets
3C Pareto Charts
3C Scatter Diagrams
3C Control Charts
3C Histograms
3C Decision Trees
3C Stratification
Section 3 Quiz 3 Improvement Tools
3D Root Cause Analysis
3E Risk Management – Introduction
3E Risk Management – FMEA Introduction
3E Risk Management – FMEA Example
3E Risk Management – FMEA Summary
3E Risk Management – SWOT Analysis
Section 3 Quiz 4 RCA and Risk Management
Download Section 3 Slides

Section 4 – Supplier Relationship

Section 5 – V. Customer Relationship

Bonus Section

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About Course

What Will You Learn?

Course Content

Section 1 – Quality Basics

ASQ CQIA Exam – Introduction

1A1 and 1A2 Quality Plan and Quality Definitions

1A3 Quality Systems

1A4 Organizational Culture

1A4 Change Management

1A5 Employee Involvement and Empowerment

1A6 Systems and Processes

1A7 Variation

1A8 Standardization

Section 1 Quiz 1 Terms, Concepts, and Principles

1B Benefits of Quality

1C Foundations of Quality – Quality Guru Walter Shewhart

1C Foundations of Quality – Quality Guru Edwards Deming Part 1

1C Deming’s 14 Principles of Management Part 1

1C Deming’s 14 Principles of Management Part 2

1C Deming’s 14 Principles of Management Part 3

1C Deming’s 14 Principles of Management Part 4

1C Deming’s 14 Principles of Management Part 5

1C Foundations of Quality – Quality Guru Joseph Juran

1C Foundations of Quality – Quality Guru Kaoru Ishikawa

1C Foundations of Quality – Quality Guru Philip Crosby

1C Foundations of Quality – Quality Guru Armand Feigenbaum

Section 1Quiz 2 Foundation and Benefits of Quality

Download Section 1 Slides

Section 2 – Team Basics

2A1 Team Purpose

2A2 Team Types

2A3 Value of Teams

2B Team Roles and Responsibilities

2C1 Initiating Teams

2C2 Selecting Team Members

2C3 Team Stages

2C4 Team Conflict – Part 1

2C4 Team Conflict – Part 2

2C5 Team Decision Making – Introduction

2C5 Team Decision Making – Brainstorming

2C5 Team Decision Making – Nominal Group Technique (NGT)

2C5 Team Decision Making – Multivoting

Section 2 Quiz 1 Team Basics

Download Section 2 Slides

Section 3 – Continuous Improvement Techniques

3A1 Six Sigma concepts and tools

3A2 Lean concepts and tools – Introduction

3A2 Lean – Setup Reduction (SUR / SMED)

3A2 Lean – Kanban and Just-in-time (JIT)

3A2 Lean – Kaizen

3A2 Lean – 5S

3A2 Lean – Value Stream Mapping (VSM)

3A2 Lean – Poka-yoke (Error proofing)

3A3 Benchmarking

3A4 Incremental and Breakthrough Improvement

Section 3 Quiz 1 Process Improvement

3B1 and 2 Improvement Techniques – Brainstorming and PDCA Cycle

3B3 Affinity Diagrams

3B4 Cost of Poor Quality (COPQ)

3B5 Internal Audits

Section 3 Quiz 2 Improvement Techniques

3C Improvement Tools – Cause and effect diagrams

3C Flowcharts

3C Checksheets

3C Pareto Charts

3C Scatter Diagrams

3C Control Charts

3C Histograms

3C Decision Trees

3C Stratification

Section 3 Quiz 3 Improvement Tools

3D Root Cause Analysis

3E Risk Management – Introduction

3E Risk Management – FMEA Introduction

3E Risk Management – FMEA Example

3E Risk Management – FMEA Summary

3E Risk Management – SWOT Analysis

Section 3 Quiz 4 RCA and Risk Management

Download Section 3 Slides

Section 4 – Supplier Relationship