ITIL ® 4 Specialist: Create, Deliver and Support Certification Training
About Course
The ITIL® 4 Specialist: Create, Deliver and Support certification focuses on equipping IT professionals with skills to integrate service management practices across the ITIL service value system. It covers service management best practices in creating, delivering, and supporting services, emphasizing collaboration, automation, and continual improvement. This certification is ideal for IT service managers, practitioners, and aspiring professionals involved in service design, deployment, and ongoing support. It validates expertise in optimizing service delivery processes, enhancing customer satisfaction, and ensuring alignment of IT services with business needs, essential for driving organizational efficiency and effectiveness in service management.
Course Content
Module 1-Planning and Building Service Value Streams:
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Designing and implementing effective service value streams
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Integrating various activities to enhance service delivery
Module 2-Utilizing ITIL Practices for Service Creation and Support
Module 3-Managing Work Activities and Resources
Module 4-Understanding Service Performance and Improvement
Earn a certificate
Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.
