ITIL ® 4 Specialist: Drive Stakeholder Value Certification Training
About Course
The ITIL® 4 Specialist: Drive Stakeholder Value certification focuses on equipping IT professionals with skills to engage and manage stakeholders throughout the service lifecycle. It covers practices for fostering stakeholder relationships, ensuring alignment of services with customer needs, and enhancing customer satisfaction. This certification is essential for service managers, customer experience managers, and service delivery professionals aiming to optimize customer interactions, improve service outcomes, and drive business value through effective stakeholder engagement and relationship management. It validates expertise in enhancing service experiences, ensuring service value co-creation, and fostering customer loyalty, crucial for organizations prioritizing customer-centric service delivery and strategic stakeholder management.
Course Content
Module 1-Understanding Customer Journeys:
Designing and improving customer journeys to enhance user experience
Utilizing journey mapping techniques to visualize and optimize interactions
Module 2-Targeting Markets and Stakeholders
Module 3-Fostering Stakeholder Relationships
Module 6-Shaping Demand and Defining Service Offerings
Module 7-Aligning Expectations and Agreeing Service Details
Module 8-Onboarding and Offboarding Customers and Users
Module 9-Continual Value Co-Creation
Module 10-Realizing and Validating Service Value
Earn a certificate
Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.
