ITIL ® 4 Specialist: High-velocity IT Certification Training

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About Course

The ITIL® 4 Specialist: High-velocity IT Certification validates proficiency in leveraging ITIL practices to enable digital transformation and high-velocity delivery. It covers key areas such as agile and lean approaches, automation, continuous integration/continuous delivery (CI/CD), and digital product management. Aimed at IT professionals and leaders, it demonstrates expertise in accelerating service delivery, enhancing agility, and driving innovation within organizations. This certification enhances career prospects in IT service management, digital transformation, and strategic IT leadership, equipping professionals to lead initiatives that optimize IT operations and align with business objectives in fast-paced and dynamic environments.

What Will You Learn?

  • 1. In-Demand Skills
  • 2. Career Advancement
  • 3. Efficient CRM Management
  • 4. Data Security
  • 5. Workflow Automation
  • 6. Reporting Insights
  • 7. Job OpportunitiesHours On Demanded Videos

Course Content

Module 1- Understand the following terms:

  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation
  • Digital products
  • Digital technology

Module 2- Understand when the transformation to high velocity IT is desirable and feasible
Understanding When the Transformation to High-Velocity IT is Desirable and Feasible High-Velocity IT (HVIT) is about adopting agile, lean, and digital ways of working to keep up with rapid technological advancements and customer expectations. However, transitioning to HVIT isn't always necessary or feasible for every organization. 1️⃣ When is High-Velocity IT Desirable? ✅ Business Environment Requires Speed & Agility Industries with fast-changing markets (e.g., FinTech, E-commerce, AI-driven services) need rapid development and deployment cycles. Companies competing with digital-native disruptors (e.g., banks vs. neobanks) must adopt HVIT. ✅ Customer Expectations Demand Real-Time Services If customers expect instant updates, 24/7 availability, and seamless digital experiences, HVIT can help meet those demands. Example: Streaming services (Netflix, Spotify) rely on HVIT for continuous updates and personalization. ✅ Frequent Innovation is a Competitive Advantage Organizations focusing on AI, automation, IoT, and cloud computing must innovate quickly. Example: Tesla uses HVIT principles to roll out over-the-air software updates for cars. ✅ High Availability & Resilience are Critical Sectors like healthcare, banking, and telecommunications require zero downtime and fast incident recovery. HVIT enables continuous integration, automated testing, and rapid deployments. ✅ Organizations are Shifting to Digital-First Models Businesses transitioning from legacy IT to cloud-based platforms should adopt HVIT practices. Example: Retailers moving from brick-and-mortar to online e-commerce platforms require HVIT. 2️⃣ When is High-Velocity IT Feasible? ✅ Strong Executive Support & Leadership Buy-In Transformation requires investment in technology, processes, and talent. If leadership isn’t committed, HVIT adoption will fail. ✅ Culture Supports Agility & Experimentation If an organization encourages fast decision-making, iterative improvements, and cross-team collaboration, HVIT can thrive. Resistance to change, rigid hierarchies, and bureaucratic approval processes hinder HVIT adoption. ✅ Modern IT Infrastructure & Cloud Readiness HVIT relies on cloud computing, DevOps, automation, and microservices. If an organization still uses monolithic, on-premise systems, HVIT adoption may be slow and costly. ✅ Skilled Workforce & Agile Mindset Teams must be proficient in DevOps, Agile, CI/CD, automation, and AI-driven analytics. If IT staff lack modern development skills, upskilling or hiring will be necessary. ✅ Regulatory & Security Considerations Are Addressed Sectors with strict compliance (e.g., finance, healthcare, government) need careful planning for HVIT adoption. If compliance constraints are too rigid, full HVIT transformation may be limited. 3️⃣ When HVIT May Not Be the Right Choice ❌ Highly Regulated Environments with Long Approval Cycles If government policies, compliance rules, or data protection laws require long approval cycles, HVIT’s fast-paced nature may be impractical. ❌ Stable IT Operations with Minimal Change Requirements If an organization’s IT systems are already stable, cost-efficient, and meeting business needs, HVIT may not provide significant value. ❌ Limited Budget for Digital Transformation HVIT requires investment in automation, cloud, AI, and cybersecurity. If an organization lacks funding, a phased transformation approach may be better. ❌ Cultural Resistance to Change Organizations with traditional, siloed departments and slow decision-making processes may struggle to adopt HVIT. Conclusion: Making the Right Decision Before transitioning to High-Velocity IT, ask: ✅ Does our business need rapid innovation and agility? ✅ Do we have leadership commitment and cultural readiness? ✅ Is our IT infrastructure ready for automation, cloud, and AI? ✅ Can we handle the costs and risks of transformation? 🚀 If the answer is YES, then adopting High-Velocity IT can drive faster innovation, improved customer experience, and a stronger competitive edge. If not, a gradual transformation with hybrid IT strategies might be a better approach.

Module 3- The five objectives associated with digital products – to achieve

Module 4- Understand how high velocity IT relates to

Module 5- Understand the following concepts:

Module 6- Know how to use the following principles, models and concepts

Module 7- To contribute to

Module 8- Know how the service provider ensures valuable investments are achieved
Why Are Valuable Investments Important? For a service provider, ensuring valuable investments means strategically using resources to maximize business value, innovation, and customer satisfaction. Investments in IT services should align with business goals, customer needs, and long-term sustainability. 🔹 For businesses: It ensures ROI (Return on Investment) and competitiveness. 🔹 For IT teams: It helps deliver cost-effective, scalable, and high-impact solutions. 🔹 For customers: It guarantees better service quality and value for money. 1️⃣ How Service Providers Ensure Valuable Investments 🔹 1. Align Investments with Business Goals ✅ Every IT investment must support the organization’s mission and objectives. ✅ Prioritize projects that drive revenue, efficiency, and customer experience. 💡 Example: A bank investing in AI-powered fraud detection improves security and builds trust. 🔹 2. Use Data-Driven Decision-Making ✅ Analyze market trends, customer demands, and financial data before investing. ✅ Leverage AI and predictive analytics to optimize resource allocation. 💡 Example: Netflix’s data-driven content investments lead to hit shows based on viewer preferences. 🔹 3. Focus on Innovation & Competitive Advantage ✅ Invest in emerging technologies that provide a long-term edge (AI, cloud, automation). ✅ Ensure IT projects support scalability and adaptability. 💡 Example: Amazon’s investment in cloud computing (AWS) became a major revenue driver. 🔹 4. Measure & Optimize ROI ✅ Define KPIs (Key Performance Indicators) to track investment success. ✅ Use cost-benefit analysis and performance reviews to refine strategies. 💡 Example: A company investing in chatbots measures reduced response time and increased customer engagement. 🔹 5. Ensure Risk Management & Governance ✅ Implement IT governance frameworks (COBIT, ITIL, ISO 27001). ✅ Identify and mitigate security, compliance, and operational risks. 💡 Example: A healthcare provider investing in electronic health records (EHRs) ensures compliance with data privacy laws. 2️⃣ The Benefits of Smart IT Investments 🚀 Higher ROI – Maximizes financial and operational benefits. ⚡ Improved efficiency – Reduces costs and enhances productivity. 🔄 Future-proofing – Ensures adaptability to technological changes. 💡 Better customer experiences – Leads to higher satisfaction and retention.

Module 9- Know how to use the following practices to contribute to achieving valuable investments

Module 10- Know how the service provider ensures fast deployment is achieved
Why is Fast Deployment Important? In today's digital world, businesses and IT teams must deliver services and products quickly to stay competitive. Fast deployment ensures shorter time-to-market, faster innovation, and improved customer satisfaction. 🔹 For businesses: It enables rapid product launches and competitive advantage. 🔹 For IT teams: It ensures quick software updates, security patches, and system improvements. 🔹 For service providers: It helps meet client expectations, improve efficiency, and drive revenue growth. 1️⃣ How Service Providers Ensure Fast Deployment 🔹 1. Adopt Agile & DevOps Practices ✅ Use Agile methodologies for continuous development and improvement. ✅ Implement DevOps to integrate development and operations for faster releases. 💡 Example: Netflix uses DevOps to deploy hundreds of updates daily with minimal downtime. 🔹 2. Automate Deployment Pipelines ✅ Use CI/CD (Continuous Integration & Continuous Deployment) pipelines to automate releases. ✅ Implement Infrastructure as Code (IaC) to standardize and speed up provisioning. 💡 Example: Amazon AWS automates infrastructure deployment using tools like Terraform and CloudFormation. 🔹 3. Leverage Cloud Computing & Containers ✅ Deploy applications in cloud environments (AWS, Azure, Google Cloud) for scalability. ✅ Use containers (Docker, Kubernetes) to ensure fast and consistent deployment. 💡 Example: Spotify uses Kubernetes to manage thousands of microservices for seamless updates. 🔹 4. Optimize Testing & Quality Assurance ✅ Implement automated testing to catch errors early and reduce delays. ✅ Use shift-left testing to integrate quality checks in the development phase. 💡 Example: Facebook runs automated tests on every code change to prevent deployment failures. 🔹 5. Implement Rollback & Recovery Strategies ✅ Use blue-green or canary deployments to roll out changes gradually. ✅ Ensure rollback mechanisms are in place to revert faulty updates quickly. 💡 Example: Google deploys new features to a small user base first before a full rollout. 2️⃣ The Benefits of Fast Deployment in IT Services 🚀 Shorter time-to-market – Faster releases give businesses a competitive edge. ⚡ Higher efficiency – Automating processes reduces manual effort and delays. 🔄 Better customer experience – Users get updates and improvements quickly. 💡 Lower risk of failures – Continuous testing and monitoring improve reliability.

Module 11- Know how to use the following practices to contribute to achieving fast deployment

Module 12- Know how the service provider ensures resilient operations are achieved
What is Resilient Operations? Resilient operations ensure that IT services and IT-related products remain highly available, secure, and adaptable to disruptions like cyberattacks, system failures, and unexpected demand surges. 🔹 For businesses: It minimizes downtime and protects revenue. 🔹 For IT teams: It ensures continuous service availability. 🔹 For service providers: It enhances customer trust and compliance. 1️⃣ Key Strategies for Achieving Resilient Operations 🔹 1. Proactive Risk Management ✅ Conduct risk assessments to identify potential service vulnerabilities. ✅ Implement disaster recovery (DR) and business continuity (BC) plans. 💡 Example: A bank uses failover data centers to ensure 24/7 availability of online banking services. 🔹 2. High-Availability (HA) Infrastructure ✅ Use cloud-based, distributed, and redundant architectures. ✅ Implement load balancing and auto-scaling to handle traffic spikes. 💡 Example: Netflix runs on AWS with auto-scaling to prevent service disruptions. 🔹 3. Continuous Monitoring & Incident Response ✅ Use real-time monitoring tools (Splunk, Prometheus, Datadog). ✅ Set up automated alerts and self-healing mechanisms for fast issue resolution. 💡 Example: Google’s Site Reliability Engineering (SRE) team monitors and fixes issues before they impact users. 🔹 4. Cybersecurity & Compliance ✅ Implement zero-trust security models and endpoint protection. ✅ Ensure compliance with ISO 27001, NIST, GDPR, and ITIL best practices. 💡 Example: Healthcare providers secure patient data using encryption and multi-factor authentication. 🔹 5. Automated Backups & Disaster Recovery ✅ Schedule regular automated backups to prevent data loss. ✅ Use geo-redundant storage and failover systems for quick recovery. 💡 Example: Microsoft Azure replicates data across multiple regions to ensure resilience. 2️⃣ The Benefits of Resilient Operations 🚀 Minimal downtime – Ensures business continuity and customer satisfaction. ⚡ Stronger security – Protects against cyber threats and data breaches. 🔄 Scalability & adaptability – Handles demand surges and infrastructure failures. 💡 Regulatory compliance – Meets industry standards for reliability and security.

Module 13- Know how to use the following practices to contribute to achieving resilient operations

Module 14- Know how the service provider ensures co-created value is achieved
What is Co-Created Value? Co-created value refers to the collaborative process between service providers and consumers to design, improve, and deliver IT services that align with business needs. Instead of a one-way service delivery model, co-creation ensures that customers actively contribute to shaping the service experience. 🔹 For businesses: It ensures IT services are relevant and valuable. 🔹 For IT teams: It strengthens relationships with customers. 🔹 For service providers: It enhances user satisfaction and service effectiveness. 1️⃣ Key Strategies for Ensuring Co-Created Value 🔹 1. Effective Relationship Management ✅ Foster continuous engagement with customers through meetings, feedback loops, and service reviews. ✅ Implement Customer Success Teams to ensure value alignment. 💡 Example: Microsoft co-develops cloud solutions by working closely with enterprise customers to tailor services. 🔹 2. Collaborative Service Design (Design Thinking) ✅ Involve users in service blueprinting, prototyping, and iterative improvements. ✅ Use Design Thinking frameworks to align IT services with customer pain points. 💡 Example: Salesforce customizes CRM platforms based on direct customer collaboration. 🔹 3. Shared Responsibility in Service Delivery ✅ Establish clear roles where both provider and customer contribute to service success. ✅ Use Self-Service Portals and Knowledge Bases to empower users. 💡 Example: AWS Shared Responsibility Model ensures customers handle security configurations while AWS manages infrastructure security. 🔹 4. Transparent Value Measurement & Communication ✅ Use Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to track service effectiveness. ✅ Share performance dashboards with stakeholders for visibility. 💡 Example: Google Cloud provides real-time analytics on service usage and performance. 🔹 5. Continuous Feedback & Improvement ✅ Implement customer feedback loops using surveys, sentiment analysis, and AI-driven insights. ✅ Leverage agile methodologies to quickly adapt services based on customer needs. 💡 Example: Netflix uses AI-driven feedback analysis to refine its content recommendation algorithms. 2️⃣ The Benefits of Co-Created Value 🚀 Higher customer satisfaction – Services align better with user needs. ⚡ Stronger service innovation – Continuous improvements based on real feedback. 🔄 Increased efficiency – Customers play an active role in optimizing service value. 💡 Improved trust and collaboration – Enhances transparency and partnership between IT teams and business users.

Module 15- Know how to use the following practices to contribute to achieving co-created value with

Module 16- Know how the service provider ensures assured conformance is achieved
What is Assured Conformance? Assured conformance ensures that IT services comply with governance, risk, and compliance (GRC) requirements, maintaining security, legal, and regulatory standards. It helps organizations reduce risks, ensure operational stability, and meet stakeholder expectations. 🔹 For businesses: Prevents legal penalties and enhances reputation. 🔹 For IT teams: Ensures security, compliance, and standardization. 🔹 For service providers: Strengthens trust and credibility with customers. 1️⃣ Key Strategies for Ensuring Assured Conformance 🔹 1. Governance & Compliance Management ✅ Establish clear IT governance policies aligned with industry regulations (e.g., GDPR, HIPAA, ISO 27001). ✅ Implement a compliance framework to track regulatory adherence. 💡 Example: A healthcare company ensures compliance with HIPAA by securing patient data through encryption and access controls. 🔹 2. Risk Management & Mitigation ✅ Conduct regular risk assessments to identify vulnerabilities in IT services. ✅ Develop a risk register to document, monitor, and mitigate risks. 💡 Example: A financial institution runs cybersecurity penetration tests to detect weaknesses before an audit. 🔹 3. Security & Data Protection Measures ✅ Implement access controls, data encryption, and multi-factor authentication (MFA). ✅ Conduct regular security audits and vulnerability scans. 💡 Example: A cloud service provider enforces zero-trust security to limit unauthorized access. 🔹 4. Standardized IT Policies & Procedures ✅ Use ITIL best practices to standardize change management, incident handling, and service delivery. ✅ Document policies in a centralized ITSM knowledge base for accessibility. 💡 Example: An enterprise follows ISO 20000 standards for IT service management to ensure quality control. 🔹 5. Service Level Agreements (SLAs) & Monitoring ✅ Define SLAs with clear compliance metrics (e.g., uptime, response time, security protocols). ✅ Use real-time monitoring tools to ensure adherence to performance and security benchmarks. 💡 Example: A SaaS company commits to 99.99% uptime in SLAs, ensuring contractual compliance. 🔹 6. Audit & Continuous Improvement ✅ Perform regular internal and external audits to validate compliance. ✅ Use ITIL’s Continual Service Improvement (CSI) approach for ongoing optimization. 💡 Example: A multinational tech firm undergoes quarterly IT audits to maintain ISO certification. 2️⃣ The Benefits of Assured Conformance 🚀 Regulatory compliance – Avoids legal and financial penalties. ⚡ Enhanced security – Protects IT systems from cyber threats and data breaches. 🔄 Operational stability – Reduces risks, downtime, and service disruptions. 💡 Stronger customer trust – Demonstrates commitment to security and best practices.

Module 17- Know how to use the following practices to contribute to achieving assured conformance

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