ITIL ® 4 Strategist: Direct, Plan and Improve Certification Training
About Course
The ITIL® 4 Strategist: Direct, Plan and Improve certification focuses on equipping IT professionals with skills to align IT strategies with business objectives, drive continual improvement, and manage organizational change effectively. It covers practices for directing and planning IT initiatives, optimizing processes, and ensuring service quality. This certification is ideal for IT leaders, managers, and practitioners involved in strategic planning, governance, and service management. It validates expertise in implementing frameworks and methodologies to enhance operational efficiency, drive innovation, and achieve business goals through effective leadership and continuous improvement practices in IT service delivery and management.
Course Content
Module 1- Understand the following key terms
Direction
Planning
Improvement
Operating Model
Methods
Risks
Scope of control
Module 2- Understand the differences between the following key concepts
Module 3- Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
Module 4- Identify the scope of control and within this
Module 5- Know how to ensure that controls are sufficient, but not excessive
Module 6- Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
Module 7- Know how to identify assessment objectives, outputs, requirements and criteria
Module 8- Know how to select an appropriate assessment method for a particular situation
Module 9- Know how to define and prioritize desired outcomes of an improvement
Module 10- Know how to build, justify and advocate for a business case
Module 11- Know how to conduct
Module 12- Know how to embed continual improvement at all levels of the SVS
Module 13- Understand the nature, scope and potential benefits of organizational change management
Module 14- Know how to use the key principles and methods of Communication & OCM
Module 15- Know how to establish effective interfaces across the value chain
Module 16- Know how to define indicators and metrics to support objectives
Module 17- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
Module 18- Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices
Earn a certificate
Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.
