ITIL® V4 Foundation Certification Training

About Course

ITIL® V4 Foundation Certification Training is a fundamental program for IT professionals and organizations seeking to adopt ITIL best practices. This training covers the latest ITIL V4 framework, emphasizing service management principles, service lifecycle, and key concepts. Participants learn to align IT services with business objectives, improve service quality, and enhance customer satisfaction. The course explores essential topics like service design, transition, operation, and continual improvement. Upon completion, individuals are prepared to take the ITIL V4 Foundation certification exam, globally recognized for validating their knowledge in IT service management. It equips them to drive efficiency, streamline processes, and optimize IT service delivery.

Course Content

Module1- Introduction to ITIL 4

About ITIL4
Components of ITIL4 Framework
Benefits of ITIL
Quiz Module1
Section 1: Understanding ITIL 4
Section 2: Benefits and Application of ITIL 4
Section 3: Practical Scenario-Based Questions

Module 2- ITIL Key Concepts

Service and Service Management
Components of Service Value
Determine the Value of a Service or Product
Stakeholders and Value Creation
Products, Services and Service Offering
Service Relationship
Quiz Module 2
Section 1: Understanding Service and Service Management
Section 2: Components of Service Value
Section 3: Stakeholders and Value Creation
Section 4: Products, Services, and Service Offerings

Module 3- ITIL Guiding Principles

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Quiz Module 3
Section 1: Understanding ITIL Guiding Principles
Section 2: Detailed Analysis of Each Guiding Principle
Section 3: Practical Application of ITIL Guiding Principles
Section 4: Integration of Guiding Principles in Service Management

Module 4- The Four Dimensions of Service Management

Organization and people
Information and technology
Partners and suppliers
Value streams and processes
External factors
Quiz Module 4
Section 1: Understanding the Four Dimensions
Section 2: In-Depth Analysis of Each Dimension
Section 3: Practical Applications and Case Studies
Section 4: Strategic Integration and Improvement

Module 5- The ITIL Service Value System

Module 6- ITIL 4 Practices

Information Security Management
Relationship Management
Supplier Management
Service Level Management
IT Asset Management
Service Configuration Management
Change Enablement
Release Management Practices
Release Management
Deployment Management
Monitoring and Event Management
Incident Management
Problem Management
Service Request Management
Service Desk
Continual Improvement
Quiz Module 6
Section 1: Understanding ITIL 4 Practices
Section 2: Key ITIL 4 Practices in Detail
Section 3: IT Service Management Practices
Section 4: Incident and Problem Management
Section 5: Continual Improvement and Best Practices

About Course

What Will You Learn?

Course Content

Module1- Introduction to ITIL 4

About ITIL4

Components of ITIL4 Framework

Benefits of ITIL

Quiz Module1

Section 1: Understanding ITIL 4

Section 2: Benefits and Application of ITIL 4

Section 3: Practical Scenario-Based Questions

Module 2- ITIL Key Concepts

Service and Service Management

Components of Service Value

Determine the Value of a Service or Product

Stakeholders and Value Creation

Products, Services and Service Offering

Service Relationship

Quiz Module 2

Section 1: Understanding Service and Service Management

Section 2: Components of Service Value

Section 3: Stakeholders and Value Creation

Section 4: Products, Services, and Service Offerings

Module 3- ITIL Guiding Principles

Focus on value

Start where you are

Progress iteratively with feedback

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

Optimize and automate

Quiz Module 3

Section 1: Understanding ITIL Guiding Principles

Section 2: Detailed Analysis of Each Guiding Principle

Section 3: Practical Application of ITIL Guiding Principles

Section 4: Integration of Guiding Principles in Service Management

Module 4- The Four Dimensions of Service Management

Organization and people

Information and technology

Partners and suppliers

Value streams and processes

External factors

Quiz Module 4

Section 1: Understanding the Four Dimensions

Section 2: In-Depth Analysis of Each Dimension

Section 3: Practical Applications and Case Studies

Section 4: Strategic Integration and Improvement

Module 5- The ITIL Service Value System

ITIL Service Value System

Service Value Chain

Service Value Streams

Quiz Module 5

Section 1: Understanding the ITIL Service Value System

Section 2: The ITIL Service Value Chain

Section 3: Service Value Streams and Practical Applications

Section 4: Integration, Governance, and Continual Improvement

Module 6- ITIL 4 Practices

Information Security Management

Relationship Management

Supplier Management

Service Level Management

IT Asset Management

Service Configuration Management

Change Enablement

Release Management Practices

Release Management

Deployment Management

Monitoring and Event Management

Incident Management

Problem Management

Service Request Management

Service Desk

Continual Improvement

Quiz Module 6

Section 1: Understanding ITIL 4 Practices

Section 2: Key ITIL 4 Practices in Detail

Section 3: IT Service Management Practices

Section 4: Incident and Problem Management

Section 5: Continual Improvement and Best Practices