ServiceNow CIS CSM – Customer Service Management
About Course
The ServiceNow CIS CSM (Customer Service Management) certification validates expertise in configuring and implementing customer service management solutions using the ServiceNow platform. Holders demonstrate proficiency in designing workflows, managing customer interactions, and optimizing service delivery processes to enhance customer satisfaction. This certification is crucial for professionals involved in customer service operations, enabling them to leverage ServiceNow’s capabilities effectively to streamline support operations, improve service levels, and align customer service initiatives with business goals, ensuring efficient and responsive customer service management.
Course Content
Module 1- Engagement Methodology and Project Planning
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Project Phases
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Working with Clients
Module 2- Customer Service Management System Setup and Configuration
Customer Service Management Integration
CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics
Earn a certificate
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