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ServiceNow CIS CSM – Customer Service Management

Original price was: US$ 1,651.69.Current price is: US$ 1,227.97.

( 0 Review )

Course Level

All Levels

Total Hour

40h

Video Tutorials

11

Add to cart

Course Content

Engagement Methodology and Project Planning

  • Project Phases
  • Working with Clients

Customer Service Management System Setup and Configuration

Customer Service Management Integration

CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics

About Course

The ServiceNow CIS CSM (Customer Service Management) certification validates expertise in configuring and implementing customer service management solutions using the ServiceNow platform. Holders demonstrate proficiency in designing workflows, managing customer interactions, and optimizing service delivery processes to enhance customer satisfaction. This certification is crucial for professionals involved in customer service operations, enabling them to leverage ServiceNow’s capabilities effectively to streamline support operations, improve service levels, and align customer service initiatives with business goals, ensuring efficient and responsive customer service management.

What Will You Learn?

  • 1. In-Demand Skills
  • 2. Career Advancement
  • 3. Efficient CRM Management
  • 4. Data Security
  • 5. Workflow Automation
  • 6. Reporting Insights
  • 7. Job OpportunitiesHours On Demanded Videos

Material Includes

  • Full Lifetime Access
  • Access On Mobile and TV
  • PDF Notes
  • Certification Of Completion

Requirements

  • 1. Basic Computer Skills
  • 2. Salesforce Account
  • 3. Access to Course Material
  • 4. Commitment
  • 5. Practice Environments
  • 6. Active Participation
  • 7. Certification Preparation

Audience

  • The ServiceNow CIS CSM (Customer Service Management) certification targets professionals skilled in configuring and implementing customer service solutions on the ServiceNow platform. It validates expertise in optimizing workflows, managing customer interactions, and improving service delivery to enhance overall customer satisfaction and operational efficiency in service management roles.
US$ 1,227.97 US$ 1,651.69
  • All Levels
  • 40 hours Duration
  • Enrollment validity: 180 days
  • Certificate of completion

Material Includes

  • Full Lifetime Access
  • Access On Mobile and TV
  • PDF Notes
  • Certification Of Completion

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