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ACP-115: Jira Service Management Administration Training

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About Course

The ACP-115: Jira Service Management Administration certification, offered by Atlassian, validates expertise in managing and configuring Jira Service Management (JSM) environments. This certification is designed for administrators responsible for setting up and maintaining JSM projects. The exam covers key areas such as configuring service projects, managing request types, setting up SLAs, automating workflows, and ensuring effective incident, problem, and change management. Earning the ACP-115 demonstrates advanced skills in optimizing JSM for efficient service delivery and customer satisfaction. This certification enhances career opportunities by recognizing professionals capable of managing comprehensive service management solutions, ensuring robust support and operations within organizations.

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What Will You Learn?

  • 1. In-Demand Skills
  • 2. Career Advancement
  • 3. Efficient CRM Management
  • 4. Data Security
  • 5. Workflow Automation
  • 6. Reporting Insights
  • 7. Job OpportunitiesHours On Demanded Videos

Course Content

Module 1-Introduction to the Course

  • Introduction and Overview of the Course

QA Basics

Project Introduction, Requirement Analysis, Jira Installation, Agile Process

Module 2-Introduction of Jira, User Stories, Defect etc

Module 3-Test Cases, Test Plan Creation

Module 4-Lets do testing

Module 5-Writing Defects, Defects Life Cycle

Module 6-Different Types of Testing, Different Types of Environment, Release Process

Module 7-API Testing