Certified Quality Process Analyst (CQPA) Training

About Course

The Certified Quality Process Analyst (CQPA) certification, offered by the American Society for Quality (ASQ), validates proficiency in quality process analysis. CQPA professionals are adept at identifying and solving quality problems, implementing process improvements, and using quality tools and techniques effectively. They are skilled in collecting and analyzing data to drive decisions that enhance organizational performance. The certification covers topics such as quality concepts, team dynamics, and project management. Ideal for individuals in quality-related roles, CQPA certification demonstrates a commitment to quality and continuous improvement, enhancing career prospects in industries focused on maintaining high standards.

Course Content

Section 1-Quality Concept and Tools

1A Professional Conduct and Ethics
1B1 Quality
1B2 Quality Planning
1B3 Quality Standards Requirements and Specifications
1B4 Quality Documentation
1B5 Cost of Quality (CoQ)
Section 1 Quiz 1 (Quality Planning and Cost)
1C1 Quality Audits – Audit Types – Part 1
1C1 Quality Audits – Audit Types – Part 2
1C1 Quality Audits – Audit Types – Part 2
1C2 Audit Components – Part 1 (Audit Criteria, Purpose and Scope)
1C2 Audit Components – Part 2 (Audit Planning and Preparation)
1C2 Audit Components – Part 3 (Audit Opening Meeting)
1C2 Audit Components – Part 4 (Data Collection and Interviews)
1C2 Audit Components – Part 5 (Audit Closing Meeting)
1C2 Audit Components – Part 6 (Audit Reporting)
1C2 Audit Components – Part 7 (Followup and Closure)
1C3 Audit Roles and Responsibilities
Section 1 Quiz 2 (Auditing)
1D1 Team Dynamics – Types of Teams
1D2 Team Development
1D3 Team Stages
1D3 Team Roles and Responsibilities
1D4 Team Conflicts
1D4 Team Dynamics Part 1
1D4 Team Dynamics Part 2
1D4 Team Dynamics Part 3
1E Training and Evaluation

Section 2- Problem solving and Improvement

2A Process Improvement Concepts and Approaches – Part 1 (PDCA)
2A Process Improvement Concepts and Approaches – Part 2
2A Process Improvement Concepts and Approaches – Part 3
2A Process Improvement Concepts and Approaches – Part 4 (DMAIC)
2B Quality Tools – 1 Cause and Effects Diagram
2B Quality Tools – 2 Flowcharts
2B Quality Tools – 3 Checksheets
2B Quality Tools – 4 Pareto Charts
2B Quality Tools – 5 Scatter Diagrams
2B Quality Tools – 6 Control Charts
2B Quality Tools – 7 Histogram
Section 2 Quiz 1 (Seven Basic Quality Tools)
2C1 Lean – Introduction
2C1 Lean – Set-up Reduction (SUR), SMED
2C1 Lean – Pull – including Just-in-Time (JIT) and Kanban
2C1 Lean – 5S
2C1 Lean – Continuous Flow Manufacturing (CFM)
2C1 Lean – Value Stream
2C1 Lean – Theory of Constraints (TOC)
2C1 Lean – Poka-Yoke
2C1 Lean – Total Productive/Predictive Maintenance (TPM)
2C2 Six Sigma
2C2 Six Sigma – Voice of the Customer (VoC)
2C3 Benchmarking
Section 2 Quiz 2 (Improvement Approaches)
2C4 Risk Management – Part 1
2C4 Risk Management – Part 2
2C4 Risk Management – Part 3
2C4 Risk Management – Part 4
2C5 Business Process Management (BPM)
Section 2 Quiz 3 – Risk Management
2D1 Basic Quality Management Tools – 1 Affinity Diagram
2D1 Basic Quality Management Tools – 2 Tree Diagrams
2D1 Basic Quality Management Tools – 3 PDPC
2D1 Basic Quality Management Tools – 4 Matrix Diagrams
2D1 Basic Quality Management Tools – 5 Interrelationship Digraph
2D1 Basic Quality Management Tools – 6 Prioritization Matrices
2D1 Basic Quality Management Tools – 7 Network Diagrams
2D2 Project Management Tools – Gantt Chart
2D2 Project Management Tools – Critical Path Method (CPM)
2D2 Project Management Tools – PERT

Section 3-Data Analysis

3A1 Basic Statistics – Data Analysis
3A1 Basic Statistics – Central Tendency
3A1 Basic Statistics – Dispersion or Spread
Section 3 Quiz 1 (Basic Statistics)
3A2 Basic Probability Distributions
3A2 Basic Probability Distributions – Binomial
3A2 Basic Probability Distributions – Poisson – Part 1
3A2 Basic Probability Distributions – Poisson – Part 2
3A2 Basic Probability Distributions – Weibull
3A2 Basic Probability Distributions – Normal – Part 1
3A2 Basic Probability Distributions – Normal – Part 1
3A2 Basic Probability Distributions – Skewed and Bimodal
Section 3 Quiz 2 (Probability Distributions)
3A3 Probability Concepts – Part 1
3A3 Probability Concepts – Part 2
3A3 Probability Concepts – Part 3
Section 3 Quiz 3 (Basic Probability Concepts)
3A4 Reliability Concepts – Introduction
3A4 Reliability Concepts – Measures
3A4 Reliability Concepts – Availability
3A4 Reliability Concepts – Bathtub Curve
3A4 Reliability Concepts – Weibull Distribution
Section 3 Quiz 4 (Reliability)
3B1 Measurement Scales
3B2 Data Types
3B3 Data Collection and Analysis
3B4 Data Integrity
3B5 Data Plotting
Section 3 Quiz 5 (Measurement Scales and Data Types)
3C1 Sampling Methods
3C2 Acceptance Sampling – Introduction
3C2 Acceptance Sampling – Types of Errors
3C2 Acceptance Sampling – Standards
3C2 Acceptance Sampling – OC Curve
3C2 Acceptance Sampling – AQL and AOQL
3C2 Acceptance Sampling – Attribute Part 1
3C2 Acceptance Sampling – Attribute Part 2
3C2 Acceptance Sampling – Attribute Part 3
3C2 Acceptance Sampling – Attribute Part 4
3C2 Acceptance Sampling – Variable Sampling
Section 3 Quiz 6 (Sampling)
3D Measurement System Analysis – Part 1
3D Measurement System Analysis – Part 2
3D Measurement System Analysis – Part 3
Section 3 Quiz 7 (Measurement System Analysis)
3E1 Control Limits and Specification Limits
3E1 Process Stability vs. Process Capability
3E2 Rational Subgroups
3E3 Selecting Attribute Control Charts
3E3 Control Charts for Attributes Data – NP Charts
3E3 Control Charts for Attributes Data – P Charts
3E3 Control Charts for Attributes Data – C Charts
3E3 Control Charts for Attributes Data – U Charts
3E4 Selecting Variable Control Chart
3E4 Control Charts for Variable Data – I-MR or X-MR Chart
3E4 Control Charts for Variable Data – X-bar R and Xbar S Charts
Section 3 Quiz 8 (Control Charts)
3E5 Common and Special Cause Variation
Section 3 Quiz 10 (Causes of Variation and Data Graphics)
3E6 Process Capability Measures – Cp, Cpk
3E6 Process Capability Measures – Pp, Ppk
Section 3 Quiz 9 (Process Capability)
3F1 Regression and Correlation Models – Introduction
3F1 Correlation Coefficient
3F1 Regression Analysis
Section 3 Quiz 11 (Correlation and Regression)
3F2 Hypothesis Testing – Introduction
3F2 Null and Alternate Hypothesis
3F2 Six Steps in Hypothesis Testing
3F2 Point and Interval Estimate
3F2 Confidence Interval Example 1
3F2 Confidence Interval Example 2
Section 3 Quiz 12 (Hypothesis Testing)
3F3 Design of experiments (DOE) – Introduction
3F3 Design of experiments (DOE) – Definitions
3F3 Design of experiments (DOE) – More Definitions
3F3 Design of experiments (DOE) – Plots
Section 3 Quiz 13 (Design of Experiments)
3F4 Taguchi Loss Function
3F4 Robust Design
Section 3 Quiz 14 (Taguchi Loss Function and Robust Design)
3F5 Analysis of Variance (ANOVA) – Introduction
3F5 Analysis of Variance (ANOVA) – Explained
3F5 Analysis of Variance (ANOVA) – Formulas and Equations

Section 4-Customer Supplier Relations

4A Internal and External Customers and Suppliers
4B Customer Satisfaction Methods – Part 1
4B Customer Satisfaction Methods – Part 2
4B Customer Satisfaction Methods – QFD Introduction
4B Customer Satisfaction Methods – QFD Demonstration
4C Product and Process Approval – Verification and Validation
4C Product and Process Approval – Qualification
4D1 Supplier Selection
4D2 Supplier Performance
4E Material Identification, Status and Traceability

Section 5-Corrective and Preventive Actions

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About Course

What Will You Learn?

Course Content

Section 1-Quality Concept and Tools

1A Professional Conduct and Ethics

1B1 Quality

1B2 Quality Planning

1B3 Quality Standards Requirements and Specifications

1B4 Quality Documentation

1B5 Cost of Quality (CoQ)

Section 1 Quiz 1 (Quality Planning and Cost)

1C1 Quality Audits – Audit Types – Part 1

1C1 Quality Audits – Audit Types – Part 2

1C1 Quality Audits – Audit Types – Part 2

1C2 Audit Components – Part 1 (Audit Criteria, Purpose and Scope)

1C2 Audit Components – Part 2 (Audit Planning and Preparation)

1C2 Audit Components – Part 3 (Audit Opening Meeting)

1C2 Audit Components – Part 4 (Data Collection and Interviews)

1C2 Audit Components – Part 5 (Audit Closing Meeting)

1C2 Audit Components – Part 6 (Audit Reporting)

1C2 Audit Components – Part 7 (Followup and Closure)

1C3 Audit Roles and Responsibilities

Section 1 Quiz 2 (Auditing)

1D1 Team Dynamics – Types of Teams

1D2 Team Development

1D3 Team Stages

1D3 Team Roles and Responsibilities

1D4 Team Conflicts

1D4 Team Dynamics Part 1

1D4 Team Dynamics Part 2

1D4 Team Dynamics Part 3

1E Training and Evaluation

Section 2- Problem solving and Improvement

2A Process Improvement Concepts and Approaches – Part 1 (PDCA)

2A Process Improvement Concepts and Approaches – Part 2

2A Process Improvement Concepts and Approaches – Part 3

2A Process Improvement Concepts and Approaches – Part 4 (DMAIC)

2B Quality Tools – 1 Cause and Effects Diagram

2B Quality Tools – 2 Flowcharts

2B Quality Tools – 3 Checksheets

2B Quality Tools – 4 Pareto Charts

2B Quality Tools – 5 Scatter Diagrams

2B Quality Tools – 6 Control Charts

2B Quality Tools – 7 Histogram

Section 2 Quiz 1 (Seven Basic Quality Tools)

2C1 Lean – Introduction

2C1 Lean – Set-up Reduction (SUR), SMED

2C1 Lean – Pull – including Just-in-Time (JIT) and Kanban

2C1 Lean – 5S

2C1 Lean – Continuous Flow Manufacturing (CFM)

2C1 Lean – Value Stream

2C1 Lean – Theory of Constraints (TOC)

2C1 Lean – Poka-Yoke

2C1 Lean – Total Productive/Predictive Maintenance (TPM)

2C2 Six Sigma

2C2 Six Sigma – Voice of the Customer (VoC)

2C3 Benchmarking

Section 2 Quiz 2 (Improvement Approaches)

2C4 Risk Management – Part 1

2C4 Risk Management – Part 2

2C4 Risk Management – Part 3

2C4 Risk Management – Part 4

2C5 Business Process Management (BPM)

Section 2 Quiz 3 – Risk Management

2D1 Basic Quality Management Tools – 1 Affinity Diagram

2D1 Basic Quality Management Tools – 2 Tree Diagrams

2D1 Basic Quality Management Tools – 3 PDPC

2D1 Basic Quality Management Tools – 4 Matrix Diagrams

2D1 Basic Quality Management Tools – 5 Interrelationship Digraph

2D1 Basic Quality Management Tools – 6 Prioritization Matrices

2D1 Basic Quality Management Tools – 7 Network Diagrams

2D2 Project Management Tools – Gantt Chart

2D2 Project Management Tools – Critical Path Method (CPM)

2D2 Project Management Tools – PERT

Section 3-Data Analysis

3A1 Basic Statistics – Data Analysis

3A1 Basic Statistics – Central Tendency

3A1 Basic Statistics – Dispersion or Spread

Section 3 Quiz 1 (Basic Statistics)

3A2 Basic Probability Distributions