While a raise in pay continues to be one of the key drivers of professional certification, some candidates are hesitant to start along the certification road because job advancement is not always immediately obvious. In order to make an informed decision on a professional certification, professionals should think ahead to their desired career objectives.

Widespread Adoption of ITIL & Effects on Job Scope
The Information Technology Infrastructure Library, or ITIL®, is a set of best practises that focuses on matching an organization’s needs with its IT services. It offers a useful framework for selecting, organising, and delivering auxiliary IT services to an organization’s primary business operations.

As a result, even while ITIL is largely related to the information technology industry, it also incorporates principles related to service management and is therefore being used in a variety of sectors, including higher education and healthcare.

Pro-Tip: Yale University, Ohio State University, University of Wisconsin – Madison, and University of Wisconsin – Madison are a few universities that have included ITIL into their operations.

Several US-based businesses, including Caterpillar, Disney, Honda, Microsoft, Procter & Gamble, Sony, and Visa, have included ITIL into their IT services management systems.

Due to ITIL’s significant benefits, not only have larger enterprises and key players in the industry adopted it, but even startups are starting to incorporate it into their service desks because it offers a comprehensive approach to running their operations.

Organizational Advantages of ITIL Adoption
Numerous factors contribute to the ITIL framework’s increasing adoption by enterprises. What benefits specifically do firms receive from implementing this widely accepted, simple to use framework?
Organizations can approach service delivery more professionally and, as a result, guarantee customer happiness thanks to ITIL. Improved IT ROI is the effect of this. Additionally, by applying ITIL, an organization’s IT teams will have a better understanding of its IT costs and assets. This will lead to higher asset utilisation and a reduction in hidden costs, both of which will lower the Total Cost of Ownership (TCO).

In addition to these very obvious advantages, ITIL’s requirements aid in improving the provision of services by third parties. As more and more experts become ITIL certified, the cost of training decreases. The ITIL implementation has also enhanced the morale of the service delivery and recipient workforce. Indirectly, this has led to better employee retention, as well as improved IT staff proficiency and output.

Who Is Most Prone to Gain from an ITIL Certification?
The ITIL framework provides a business perspective on how an IT department operates and aids in comprehending the whole picture of how an organization’s IT functions. Getting the ITIL certification will be advantageous for the majority of IT staff. For professionals in mid-level management to senior-level management, it comes highly recommended.

We have made it clear that the certification is more appropriate for mid- and senior-level professionals, even though junior professionals can certainly benefit from it as well. This is because junior professionals are believed to spend a greater percentage of their time improving their understanding of the technologies used rather than the business involved in IT.

What Issues Are Covered By Each Certification Level?
The benefits of earning the certification are numerous. Your capacity to apply the framework in your company for the greatest possible advantages is validated. In addition, the certification gives workers the ability to communicate in a language that IT experts throughout the world can understand. Additionally, it fosters communication between the users within the company and the IT personnel of your company. As a result, it establishes an unified philosophy and vocabulary for IT services.

Because of its adaptability, the framework aids in service management more through common sense than a strict set of guidelines.

People at all levels of a business, from IT Project Support specialists to CIOs, greatly benefit from the numerous ITIL qualifications. Candidates can advance their careers and make the greatest use of an ITIL certification that improves their performance in IT services management based on their experience and skills.

We sincerely hope that our advice has given you a good understanding of how to set out on a career in IT service management. Please let us know in the comments area below if you have received any benefits from our ITIL training or certification. We’d like to learn how ITIL has helped professionals in various fields and hear about their certification success stories!